Frequently Asked Questions
Everything you need to know about shopping with COC-Online
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start a request and receive your prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our measurements for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress until it reaches your doorstep.
Are your materials sustainably sourced?
At COC-Online, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.